Move a Reddit DM request to a secure order

2026-11-10

A Reddit DM thread is a fine place to float an idea and a bad place to pay. This guide covers the handoff: what to copy from the DMs into a written request on HedonCustoms, what to leave behind, and what to do if the chat turns to payment. Your custom photos or video are paid for with money held until delivery. This guide is for adults 18 and over.

First, check who's in your DMs

Reddit DMs are where impersonators show up. Before you write anything:

  1. Open the profile yourself and read older posts, not just recent ones.
  2. Check that the bio links to the creator's X account and that the X account links back.
  3. Look on both for warnings about fake accounts using the creator's name.
  4. Ask whether they'll take the request on HedonCustoms. A creator who's there will say yes.

The Reddit verification guide covers this step in more detail.

What to copy from the DMs

Read back through the thread and pull out only what you both ended up agreeing on:

  • Photos or video, so you can choose Pictures or Video on the request form.
  • Anything that has to be exact: a name, a spoken phrase, an outfit.
  • The details that matter most, and the ones the creator can change.
  • Anything that should not appear.

What to leave behind

  • Ideas you both dropped. If a detail changed twice, only the last version goes in.
  • "Like we said" or "the usual". Write the actual details, so the request makes sense to someone who never saw the DMs.
  • Personal information the custom doesn't need.

Then set your bid and send the request in the creator's chat on HedonCustoms. Every creator there has passed ID verification through Veriff.

After you send it

The creator can edit the request before accepting, then accept or decline. If an edit drops something you agreed in the DMs, sort it out before it goes ahead. The DMs don't override the request.

My Requests screen with FRESH, IN REVIEW, ACCEPTED and COMPLETED tabs
Once it leaves Reddit, your request moves through FRESH, IN REVIEW, ACCEPTED and COMPLETED in the app.

Add USD to your balance by card through CCBill or by crypto through NOWPayments. With a prepaid request the bid is taken from your balance when you send it and held; a decline or a withdrawal before acceptance refunds it instantly. Pay Later may be offered, so you pay after the creator accepts. The creator earns only after delivering, and the platform fee is 1%.

When the photos or video arrive in the app, check them against the request. If everything matches you can confirm early, which releases payment right away. If something in the request is missing, file a content dispute within 24 hours of delivery. The review looks at the request details, not your Reddit DMs, which is why everything has to be in the request. The creator can offer a redo within 48 hours (at most 2), or the team can approve a refund.

If the DMs turn to payment

Don't use it. Money sent that way isn't held and can't be disputed. Reply that you'll send the request on HedonCustoms.

They say they're not on HedonCustoms

Then you're not buying from them through us. Look up the creator from their X account and see whether a HedonCustoms profile is linked.

They push you to pay quickly

Urgency is a warning sign. A real creator will wait while you check the account and send the request.

FAQ

How do I move a Reddit DM request to a secure order?
Check the account against the creator's X profile, copy the final agreed details into a HedonCustoms request with your bid, and pay there. The money is held until delivery.
Do I pay before the creator accepts?
With a prepaid request, the bid is taken from your balance when you send it and held. If the creator declines or you withdraw before acceptance, it's refunded instantly. Pay Later may be offered, so you pay after acceptance.
Can I order photos as well as videos?
Yes. The request form has a Pictures/Video toggle.
Do disputes look at my Reddit DMs?
No. The review covers the request details only, so put everything that matters in the request.
What if the custom doesn't match my request?
You have 24 hours after delivery to dispute. The creator can offer a redo (up to 2), or the team can approve a refund.

Got the details out of your DMs? Request a custom on HedonCustoms.